OUR TEAM
Your happiness is important to us and it is our goal to give you the best experience that we can offer. With superior skills and a dedication to customer service, our licensed specialists are devoted to making sure you are satisfied with the service you receive. If you have a suggestion for improvement, we want to hear from you so please feel free to contact us and let us know.
APPOINTMENTS
We want to give you the full attention that you deserve, that is why we ask that you please arrive 10 minutes prior to your appointment. This allows a relaxing, non-rushed experience for all. If you are running late, please let us know, and we will do our best to accommodate you. Cancellations require a 24-hour notice. Thank you for your consideration and understanding.
CANCELLATION POLICY
If our clients are unable to keep their appointment, we appreciate a call 24 hours in advance. This allows our stylists to schedule and service other clients. Canceling an appointment with a notice of less than 24 hours impacts Platinum Studio by limiting our opportunity to service other clients. We understand the sudden emergencies of life that require cancellation of your appointment. Therefore we have developed a policy that is sensitive to our clients lives and enforces a policy based on not just one cancellation, but two (2) cancellations. In the case of two (2) cancellations with less than 24 hour notice, we reserve the right to charge a cancellation fee of $50.00. We also reserve the right to ask the client to provide a credit card to book future appointments.
NO-SHOWS
More than one (1) No Show will be handled the same as cancellations. We reserve the right to charge a No Show fee of $50.00. We also reserve the right to ask the client to provide a credit card to book future appointments.