If our clients are unable to keep their appointment, we appreciate a call 24 hours in advance. This allows our stylists to schedule and service other clients. Canceling an appointment with a notice of less than 24 hours impacts Platinum Studio by limiting our opportunity to service other clients. We understand the sudden emergencies of life that require cancellation of your appointment. Therefore we have developed a policy that is sensitive to our clients lives and enforces a policy based on not just one cancellation, but two (2) cancellations. In the case of two (2) cancellations with less than 24 hour notice, we reserve the right to charge a cancellation fee of $50.00. We also reserve the right to ask the client to provide a credit card to book future appointments.
More than one (1) No Show will be handled the same as cancellations. We reserve the right to charge a No Show fee of $50.00. We also reserve the right to ask the client to provide a credit card to book future appointments.